We are committed to delivering the best sleep products to all of our customers. We offer a 60 day comfort trial for all of our mattresses (Except customise sized mattresses). During the trial period, should you discover that the mattress you purchased is too firm or too soft, you can request for a ‘core’ or ‘pod/topper’ change. We want to make sure you get the right feel for your new mattress.
If the request is to move up into a more expensive range then we can advise a cost for doing so.
Depending on the location, there may be a carrier fee to cover the cost of transportation each way. Timing of the exchange depends on the availability of the products. This cost would be calculated and advised / agreed prior to the exchange taking place.
To be entitled for an exchange, the item must not be found dirty, marked, damaged or abused when inspected by our staff. It must also be packaged suitably for the journey to protect it from potential damage.
Changes can only be done within our existing range of products and combinations.