Slaapkop® Natural Latex Contoured Pillow
It is hard to overrate the influence of a pillow on the quality of a night’s rest. The Slaapkop® Contour Pillow is a softer feeling pillow. It is low in height and suits front Sleepers, back sleepers and side sleepers with smaller shoulders as a general rule.
Core
1 x Slaapkop® Natural, Pure Latex Contoured Pillow
Cover
1 x washable pillow cover made of knitted bamboo yarn
Please note we do not refund or exchange pillows for change of mind reasons once the bag has been opened.
We offer tiered delivery pricing within Greater Melbourne based on your distance from our Cheltenham warehouse. For the most accurate shipping cost, enter your postcode at checkout. If you're not from Greater Melbourne or you'd like more information on our delivery costs, please visit our Delivery Costs page.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (unopened). You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@purelatexmattress.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@purelatexmattress.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or reasons of ‘change of mind’.
Fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
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